1. Introduction
4d98 ("we", "our platform" or "4d98") is an online gambling platform operating under international licensing. We take seriously our responsibility to ensure the privacy and security of every member's personal information when they use our services.
This Privacy Policy is set out to explain clearly and transparently how we collect, process, store and protect your personal information when you register an account, make deposits or withdrawals, and use the various games and services available on the 4d98 platform.
By registering and using the 4d98 platform, you confirm that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree, please stop using this platform and contact our support team to close your account.
⚖️ This policy forms part of the overall Terms and Conditions of the 4d98 platform and should be read together with that document for a full understanding of your rights and responsibilities as a member.
2. Information Collected
In carrying out platform operations, 4d98 collects several categories of information from our members and prospective members. This collection takes place directly during the registration process as well as automatically while you use our platform.
The information we collect includes, but is not limited to:
- Personal identity information: full name, identity card number (MyKad), date of birth and gender
- Contact information: email address, mobile phone number and residential address
- Financial information: e-wallet details (Touch 'n Go eWallet), DuitNow information, FPX online banking details, and crypto wallet addresses (USDT, BTC, ETH) where applicable
- Activity data: betting records, deposits, withdrawals, login history and game activity
- Technical data: IP address, browser type, device type, operating system and session data
- Communication information: records of conversations with customer support, complaints and feedback submitted
⚠️ We will never ask for your bank account password or e-wallet PIN number through any channel. Do not disclose such sensitive information to anyone claiming to be from 4d98.
3. Purpose of Data Use
Every piece of information we collect has a clear and legitimate purpose. 4d98 does not use member data for purposes not stated in this Privacy Policy without obtaining your consent first.
The primary purposes for which your data is used are as follows:
- Processing new account registrations and verifying member identity in line with international licensing requirements
- Facilitating deposit and withdrawal transactions using the payment methods you have registered
- Providing 24/7 customer support in Malay and English that is responsive and effective
- Ensuring account security by detecting unusual activity or unauthorised login attempts
- Complying with legal obligations and licensing requirements, including anti-money laundering (AML) controls and age verification of 21 and above
- Improving the user experience on the platform based on aggregated usage patterns
- Sending account-related communications such as deposit confirmations, bonus notices and security alerts
4. Information Sharing
Member privacy is our priority. 4d98 does not sell or rent your personal information to any third party for marketing purposes. However, there are specific situations where your information may be shared with certain parties:
- Payment service providers who process your deposits and withdrawals — such sharing is limited to information needed to complete the transaction only
- International licensing bodies or regulatory authorities when formally and lawfully requested
- Law enforcement agencies when required by a court order or valid legal process
- Third-party technology service providers involved in platform operations, subject to strict confidentiality agreements
All third parties that receive our data are required to meet data protection standards equal to or higher than those we practise. Data protection agreements are signed before any data sharing takes place.
5. Data Security
4d98 continually invests in security infrastructure to ensure member data is protected from unauthorised access, disclosure, modification or destruction.
- All communications between your device and 4d98 servers are encrypted using the TLS 1.3 protocol
- Sensitive data is stored in databases encrypted to the AES-256 standard
- An active intrusion detection system (IDS) monitors suspicious activity at all times
- Two-factor authentication is available for all member accounts as an additional layer of security
- Regular security audits are conducted by independent third parties
🔒 While we take extensive security measures, no system can guarantee absolute security. We encourage members to use strong and unique passwords and not to share their login details with anyone.
6. Cookies and Tracking Technologies
The 4d98 platform uses cookies and similar technologies to improve the user experience and ensure platform functions run smoothly. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Session cookies required to maintain your login while using the platform
- Preference cookies that store your chosen language and display settings
- Analytics cookies that help us understand aggregated and anonymous usage patterns for improvement purposes
- Security cookies that detect and prevent fraudulent activity
You can control or block cookies through your browser settings. However, please be aware that blocking certain cookies may affect platform functionality and your user experience.
7. Member Rights
As a 4d98 platform member, you have the following rights regarding your personal information, and we are committed to making it easy for you to exercise these rights:
- The right to access a copy of the personal information we hold about you
- The right to amend or correct information that is inaccurate or outdated
- The right to request deletion of your personal information, subject to applicable legal and licensing obligations
- The right to object to the processing of your data for direct marketing purposes
- The right to request restriction of data processing in certain circumstances
- The right to obtain a copy of your data in a transferable format (data portability)
To submit any of the above requests, please contact our support team via 24/7 live chat or our support email. We will process your request in accordance with established procedures and will respond within a reasonable time.
8. Data Retention and Deletion
We retain members' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by the laws and licensing obligations applicable to 4d98's operations.
Financial transaction records, including deposits and withdrawals, are retained for the period specified by our international licensing body. This is necessary to meet anti-money laundering control and compliance audit requirements.
Once an account is closed or the mandatory retention period has ended, data that no longer has a legal basis for retention will be securely deleted using methods that ensure it cannot be recovered.
9. Policy Amendments
4d98 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or service improvements. Any material amendments will be communicated to members via their registered email or an in-platform notice at least seven days before the changes take effect.
The "Updated" date at the top of this page reflects the effective date of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the 4d98 platform after any amendments constitutes your acceptance of the updated terms.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our support team, available 24/7:
- In-platform live chat: available 24 hours a day, 7 days a week in Malay and English
- Support email: [email protected]
We take all privacy-related enquiries seriously and will process your requests promptly. We are committed to resolving any concerns about your data privacy in a fair and transparent manner.